Skip to content
FAQ Customer Support Services Affiliate Program

Refund policy

Returns

No Restock Fees

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.  

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.

Refund Policy

  • Returned products must be in the same condition that you received, and include the original box and/or packaging with all tags included.
  • Once your return is received and inspected by HK Resale (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • If we messed up, you will not be charged for return shipping.  Otherwise, return shipping will be deducted from your refund amount.
  • Outgoing shipping charges are not refundable, unless we made a mistake to cause the return.
  • See below for instructions on where/how to get your return order back to us.

Exceptions / non-returnable items

Certain types of items cannot be returned, like:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Special sale items, local pickup only items or gift cards
  • International orders
  • Orders shipped via Freight (LTL)

Please get in touch if you have questions or concerns about your specific item.

Order Cancellation

If you change your mind, act quickly!  We turn around and process orders extremely quickly.  Please call us at 1-(234)-714-9008 to cancel your order.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process

Click this link to start the return process. 

NOTE: You will need your Order # and the Zip Code where the order was shipped to start a return.

Please print your Return Authorization form and include it with each shipment back to HK Resale.  You have 10 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. 

Please do not tape anything to the original product packaging!  We need to get all products (and their packaging!) back in same condition that you received.  Place all merchandise in a shipping box; you may use the original shipping container.  However, please DO NOT use the manufacturer's product box as the shipping container.  It will arrive damaged and the package will be rejected by our returns department. 

Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

HK Resale
ATTN: Returns
733 Weber Drive
Wadsworth, Ohio 44281

Questions / Concerns

  • If anything is unclear or if your have a special circumstance, give us a shout!
  • We can be reached by phone at 1-(234)-714-9008 or by email at help@hkresale.com